“I am a big believer that that a big smile, a genuine hello, and taking an interest in each of my clients' lives goes a long way.”

“I am always putting myself in my client's shoes, and focusing on their key priorities, which are different in each situation. Regular updates and quick responses are also key.

I pride myself on my energetic nature, positivity, confidence, and excellent communication skills. I focus on making the process of the claim or legal dispute as seamless and stress-free as possible.

While the work we do for our clients is serious and often stressful for them, I always remember that they are people with normal lives outside work. I’m a big believer that a big smile, a genuine hello, and taking an interest in each of my clients' lives goes a long way - both to maintaining client relationships, and towards everyone enjoying their day.”