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What if the CEO asks me about… using customer personal data to achieve our commercial objectives?

Published on 15 Aug 2022. By Amy Blackburn, Senior Associate and Jon Bartley, Partner

As a society, we are increasingly able to collect, store and use large volumes of personal data. For retailers and consumer brands, this can provide a valuable source of intelligence around customer behaviour and market trends. While using personal data for these purposes undoubtedly provides opportunities, it can also potentially create risk due to the heavily regulated privacy landscape.

What if the CEO asks me about…. a visit from an Environmental Health Officer

Published on 27 May 2022. By Ciara Cullen, Partner and Oliver Bray, Senior Partner and Sophie Tuson, Senior Associate

Whilst Environmental Health Officers ("EHO") are often thought to be solely responsible for inspecting food safety requirements, their responsibilities are far wider, including monitoring and enforcing health and safety legislation, and issues relating to public health (such as food hygiene and pest infestations). Their remit extends across a large range of industries, including restaurants, hotels and retail premises.

What if the CEO asks me about…Corporate Criminal Liability and its potential reforms?

Published on 05 Apr 2022. By Sam Tate, Partner and Robert Semp, Associate

In the words of Spiderman's Uncle Ben (or Aunt May if you've seen the latest film...) with great power comes great responsibility. Corporations have all the power that comes with being a 'legal person' but equally are responsible for wielding this power within the confines of the law.

Retail Compass Spring Edition 2022

Published on 05 Apr 2022. By Jeremy Drew, Partner and Karen Hendy, Partner

Welcome to the Spring edition of Retail Compass, where we guide you through the key legal and policy changes affecting retail and consumer brands and provide our thoughts on those crucial, need-to-know issues.

What if the CEO asks me about… avoiding greenwashing?

Published on 02 Feb 2022. By Ciara Cullen, Partner and Oliver Bray, Senior Partner and Sophie Tuson, Senior Associate

With consumers increasingly demanding greener and more sustainable products, retailers and consumer brands are busy innovating in an effort to reduce the environmental impact of their business, products and services.

Shift in consumer rights landscape increases risks for retailers

Published on 13 Dec 2021.

International data transfers: time to update to the new standard contractual clauses

Published on 08 Oct 2021. By Jon Bartley, Partner

Retailers which rely upon standard contractual clauses for transferring personal data outside of the European Economic Area (EEA) will need to update their agreements to the new SCCs.

CMA publishes guidance on environmental claims – how can retailers avoid greenwashing?

Published on 05 Oct 2021. By Sophie Tuson, Senior Associate and Ciara Cullen, Partner

Regulators are taking action in respect of ‘greenwashing’ to help protect consumers from misleading environmental claims. Following an investigation last year that found that 40% of green claims made online could be misleading, the Competition and Markets Authority (CMA) has published guidance to help businesses understand and comply with their consumer protection law obligations in order to avoid enforcement action. Based on six core ‘principles’, the guidance broadly restates the position under existing UK consumer law (particularly under the Consumer Protection from Unfair Trading Regulations 2008) and includes examples of what compliance might look like in practice for green claims. Following a two-month consultation period, the CMA published its final guidance on 20 September 2021 and will expect businesses to comply by January 2022. The CMA has said there will be no ‘grace period’ come January 2022 – this is because they will be applying existing law and, strictly speaking, businesses should already be complying with this.

The Omnibus Directive – New EU consumer rights are on the way

Published on 01 Oct 2021. By Anna Greco, Senior Associate and Oliver Bray, Senior Partner

The Omnibus Directive – new EU consumer rights are on the way ~ Anna Greco and Olly Bray of RPC consider aspects of the Directive of particular importance for retailers.

What if the CEO asks me... about ESG-linked financing facilities

Published on 28 Sep 2021. By Edward Colville, Partner and Sukh Ahark, Partner, Co-head of India Desk

As focus moves from short term lockdown liquidity on to longer term financing needs, loan facilities linked to ESG and sustainability targets are back in the news.

Retail Compass Autumn edition 2021

Published on 21 Sep 2021. By Karen Hendy, Partner and Jeremy Drew, Partner

Welcome to the Autumn edition of Retail Compass, where we guide you through key upcoming legal and policy changes affecting Retail and provide our thoughts on those crucial, need-to-know issues.

New EPC rating requirements and the impact on retailers

Published on 01 Sep 2021. By Elizabeth Alibhai, Partner

The current requirements for EPC energy ratings will be extended to cover existing leases from April 2023. More notably, significant changes have been proposed in the Government’s Energy White Paper published in December 2020: to prevent landlords from renting commercial properties with an EPC grade of less than C from 1 April 2027 and to prevent landlords from renting commercial properties with an EPC grade of less than B from 1 April 2030. The possible impact for retailer tenants could be material.

What if the CEO asks me about… the people implications of our growing online presence

Published on 21 Jul 2021.

The Covid-19 pandemic has led to numerous changes in the retail sector, with one of the key ones being the growth in online sales – according to the ONS as of January 2021 online sales represented 35.1% of total retail sales versus just 19.5% in January 2020 (though the latest figures from May 2021 show that this has dropped back to 28.5% as things have started to open back up).

What if the CEO asks me about... whether we are all set for an advertising blitz now lockdown is easing?

Published on 24 May 2021. By Paul Joukador, Partner

As lockdown eases in the UK and businesses start to fully re-open, there has been a significant upturn in advertising. Many brands are urgently rushing to get their advertising out and are looking for the best placement of that advertising.

Retail credit rating downgrades

Published on 15 Apr 2021.

How to stop a downgrade becoming a default

What if the CEO asks me about... moving to a turnover rent model?

Published on 13 Apr 2021. By Elizabeth Alibhai, Partner

On 10 March 2021 the Government announced that existing protections for tenants on non-payment of rent and against landlords' use of forfeiture and CRAR (the ability to sell a tenant's goods where rent is not paid) were to be extended until the end of June 2021.

Asia: How staying-at-home has driven retail F&D collaborations

Published on 25 Mar 2021. By Jeremy Drew, Partner, Head of Commercial and Karen Hendy, Partner, Head of Corporate

Recent social unrest and the COVID-19 pandemic have accelerated the emergence of a new “stay-at-home economy” for groceries and fresh produce in Hong Kong.

Coming to America: United States market entry tips

Published on 18 Mar 2021. By Jeremy Drew, Partner, Head of Commercial and Karen Hendy, Partner, Head of Corporate

Most global retailers have contemplated entering the United States market – possibly just because of the sheer scale of the market. American retailers rang up almost $5.5 trillion (£4.1 trillion) in sales in 2019. Plus, for luxury sellers, the US market makes up a huge portion of overall global sales. Additionally, the impact that American consumers have on worldwide traditional and social media is tremendous, which amplifies the value of their purchases of your products.

Time for action on abusive card charges

Published on 11 Mar 2021. By Jeremy Drew, Partner, Head of Commercial and Karen Hendy, Partner, Head of Corporate

Eyes will be on the British government in 2021 to start paving a new and substantially different pathway for the UK which holds enough merit to justify the upheaval, bitterness and loss caused by its advocacy and delivery of Brexit. One relatively uncontroversial area is the reform of regulation governing retail payments in the UK.

New year, new strategy – what to expect in a post-pandemic retail landscape

Published on 04 Mar 2021. By Karen Hendy, Partner and Jeremy Drew, Partner

Most importantly, retailers and brands must be ready to change and evolve to meet the rapidly shifting demands of consumers.

Retail Compass Spring edition 2021

Published on 12 Feb 2021.

Welcome to the Spring edition of Retail Compass. We present our guide to the key upcoming legal and policy changes affecting Retail and our thoughts on the need-to-know issues - as retailers look forward to a post-pandemic landscape.

What if the CEO asks me about… the latest online customer solutions?

Published on 01 Dec 2020. By Paul Joukador, Partner

Nine months of extreme disruption has accelerated retail brands' need to maximise their online shopping experience. With Covid-19 restrictions here to stay for the foreseeable future, and the future purpose of the physical store being re-examined, there is no doubt that online will continue to be a key consumer interface.

Data and the trust barometer – the new frontline of retail

Published on 30 Nov 2020. By Oliver Bray, Senior Partner and Karen Hendy, Partner, Head of Corporate

The inventor of the world wide web has a startup. Sir Tim Berners Lee's company Inrupt has launched Solid, a platform for giving consumers control over their data. Solid keeps user data in a secure locker, or pod, and access can be granted or revoked as needed.

Retail Compass Summer edition 2020

Published on 28 Jul 2020. By Jeremy Drew, Partner and Karen Hendy, Partner

Welcome to the Summer 2020 edition of Retail Compass – our guide to key upcoming legal and policy changes affecting Retail and our thoughts on the need-to-know issues.

Navigating the digital shift: balancing efficiency and customer care in insurance brokerage

Published on 23 May 2024. By Kirstie Pike, Partner

Workflow and process efficiency is something that insurance brokers report as one of their main challenges year on year. As technology accelerates faster than ever before, using data and technology is critical to providing exceptional customer service and improving productivity, but what are the risks involved in automation?

General Liability newsletter – May 2024

Published on 13 May 2024. By Gavin Reese, Partner, Head of Regulatory and Fiona Hahlo, Partner and Beth Lewis, Associate and Sally Lord, Knowledge Lawyer

Welcome to the latest edition of our general liability newsletter, rounding up some of the key cases from the last few months.

Money Covered: The Week That Was – 10 May

Published on 10 May 2024. By Rachael Healey, Partner and Robert Morris, Partner and David Allinson, Partner and George Smith, Partner

Welcome to The Week That Was, a round-up of key events in the financial services sector over the last seven days.

Money Covered: The Week That Was – 3 May

Published on 03 May 2024. By Rachael Healey, Partner and Robert Morris, Partner and David Allinson, Partner and George Smith, Partner

Welcome to The Week That Was, a round-up of key events in the financial services sector over the last seven days.

Money Covered: The Week That Was – 26 April

Published on 26 Apr 2024. By Rachael Healey, Partner and Robert Morris, Partner and David Allinson, Partner and George Smith, Partner

Welcome to The Week That Was, a round-up of key events in the financial services sector over the last seven days.

Money Covered: The Week that Was - 19 April

Published on 19 Apr 2024. By Rachael Healey, Partner and Robert Morris, Partner and David Allinson, Partner and George Smith, Partner

Welcome to The Week That Was, a round-up of key events in the financial services sector over the last seven days.

Source@RPC – April 2024

Published on 15 Apr 2024. By Mark Crichard, Partner and Nigel Wilson, Of Counsel and Jonathan Greenway, Senior Associate

The aim of Source@RPC is to provide lawyers, procurement professionals and CIOs/CTOs (amongst others) with a regular update on the legal implications and risks (and how best to manage them) of sourcing and utilising technology and outsourced technology-enabled services, as they affect businesses operating in the insurance and financial services sector.

Source@RPC - February 2024

Published on 19 Feb 2024. By Mark Crichard, Partner

The aim of Source@RPC is to provide lawyers, procurement professionals and CIOs/CTOs (amongst others) with a regular update on the legal implications and risks (and how best to manage them) of sourcing and utilising technology and outsourced technology-enabled services, as they affect businesses operating in the insurance and financial services sector.

Hurricane Otis Acapulco

Published on 09 Feb 2024. By Alex Almaguer, Partner and Latin America Insurance Practice Lead and Chris Burt, Senior Associate and Martin Jimenez Bonola, Associate

Acapulco, one of the main tourist destinations in Mexico, suffered extensive damage from Hurricane Otis (category 5) when it struck on Wednesday, 25 October 2023.

Procedure damages & costs

Published on 11 Jan 2024.

In this chapter of our Annual Insurance Review 2024, we look at the main developments in 2023 and expected issues in 2024 for Procedure damages & costs.

Product liability

Published on 11 Jan 2024.

In this chapter of our Annual Insurance Review 2024, we look at the main developments in 2023 and expected issues in 2024 for Product liability.

Source@RPC - December 2023

Published on 12 Dec 2023. By Mark Crichard, Partner

The aim of Source@RPC is to provide lawyers, procurement professionals and CIOs/CTOs (amongst others) with a regular update on the legal implications and risks (and how best to manage them) of sourcing and utilising technology and outsourced technology-enabled services, as they affect businesses operating in the insurance and financial services sector.

Product law bulletin – December 2023

Published on 07 Dec 2023. By Gavin Reese, Partner, Head of Regulatory and Fiona Hahlo, Partner and Mamata Dutta, Partner and Elinor Sidwell, Associate and Andrew Martin, Associate and Rashna Vaswani, Associate

Welcome to the latest edition of our product law bulletin, this month we focus on: • EU CE marking recognition extended indefinitely • Best Practice for food allergen labelling published by FSA • Consultation on non-surgical cosmetic procedures • UK Product Safety Review Consultation • EU Product Liability Directive • New regulations on batteries • Developments in e-scooter and e-bike battery safety discussion

Source@RPC - October 2023

Published on 31 Oct 2023. By Mark Crichard, Partner

The aim of Source@RPC is to provide lawyers, procurement professionals and CIOs/CTOs (amongst others) with a regular update on the legal implications and risks (and how best to manage them) of sourcing and utilising technology and outsourced technology-enabled services, as they affect businesses operating in the insurance and financial services sector.

General Liability newsletter – September 2023

Published on 21 Sep 2023. By Gavin Reese, Partner, Head of Regulatory and Fiona Hahlo, Partner and Beth Lewis, Associate and Chris Gower, Associate

Welcome to the latest edition of our general liability newsletter, rounding up some of the key cases from the last few months.

Money Covered: The Week that Was - 25 August

Published on 25 Aug 2023. By Rachael Healey, Partner and Robert Morris, Partner and David Allinson, Partner and George Smith, Partner

Welcome to The Week That Was, a round-up of key events in the financial services sector over the last seven days.

Money Covered: The Week that Was - 04 August

Published on 04 Aug 2023. By Rachael Healey, Partner and Robert Morris, Partner and David Allinson, Partner and George Smith, Partner

Welcome to The Week That Was, a round-up of key events in the financial services sector over the last seven days.

Money Covered: The Week that Was - 28 July

Published on 28 Jul 2023. By Rachael Healey, Partner and Robert Morris, Partner and David Allinson, Partner and George Smith, Partner

Welcome to The Week That Was, a round-up of key events in the financial services sector over the last seven days.

Money Covered: The Week that Was - 07 July

Published on 07 Jul 2023. By Rachael Healey, Partner and Robert Morris, Partner and David Allinson, Partner and George Smith, Partner

Welcome to The Week That Was, a round-up of key events in the financial services sector over the last seven days.

Product law bulletin – May 2023

Published on 26 May 2023. By Gavin Reese, Partner, Head of Regulatory and Fiona Hahlo, Partner and Mamata Dutta, Partner and Elinor Sidwell, Associate and Andrew Martin, Associate and Rashna Vaswani, Associate

• The spotlight's on product safety following the adoption of the General Product Safety Regulation (EU) and the UK Government's Round Table on online marketplaces • European Council adopts general approach for proposed EU Artificial Intelligence Act • Ford launches history making "hands-off, eyes on" car • Allergen update: more calls for stronger reporting and guidance • General Product Safety Regulations breaches • OPSS publish Product Regulation Strategy for 2022 – 2025

The Week That Was - 17 March 2023

Published on 17 Mar 2023. By Alan Stone, Partner and Ben Goodier, Partner and Alexandra Anderson, Partner and Tom Green, Partner and Katharine Cusack, Partner and Zoe Eastell, Partner and Felicity Strong, Partner and Peter Mansfield, Partner and Arash Rajai, Partner and Sarah O'Callaghan, Senior Associate

Welcome to The Week That Was, a round-up of key events in the construction sector over the last seven days.

Law and jurisdiction in insurance and reinsurance contracts (Asia Pacific)

Published on 15 Mar 2023.

The English courts are emerging as a "hotspot" for environmental and ESG-related claims

Published on 14 Mar 2023. By Lucy Dyson , Partner

Insurers can expect to continue to see an uptick in environmental and mass tort group litigation in the English courts and elsewhere in Europe, against the backdrop of climate change-related, plastics and other environmental risks

General Liability newsletter – February 2023

Published on 02 Mar 2023. By Gavin Reese, Partner, Head of Regulatory and Fiona Hahlo, Partner and Tom Butterfield, Trainee Solicitor

Welcome to the latest edition of our general liability newsletter, rounding up some of the key cases from the last few months.

Annual Insurance Review 2023

Published on 12 Jan 2023. By Simon Laird, Global Head of Insurance

Hello and welcome to RPC's Annual Insurance Review – a look back at the events that shaped the insurance market in 2022 and a look forward towards what to expect in 2023.

It's a Wonderful Life, Insurance

Published on 20 Dec 2022. By Peter Mansfield, Partner

A swollen river rages through the town of Bedford Falls. It is Christmas Eve and, looking down upon the torrent, shivering on a bridge, is a woman, distraught and wounded by life's cruelties. She prepares to step over the railing. Her name is Insurance.