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Press and Media
UK retail sector M&A deals increase to 34 – up 21% on last year
• M&A targeting fashion retailers particularly active
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Perspective - Blog
Consumer duty and claims handling – beware of sludge practices
The Consumer Duty is a new regulatory framework developed by the Financial Conduct Authority (FCA) aimed at creating a higher standard of consumer protection in the retail markets. The FCA expects the Consumer Duty to be a significant shift for the market in terms of its expectations on firms and in this blog we consider this shift in the context of insurance claims handling.
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